I was headhunted by Nova’s Chief Digital Officer to build the Experience Design team and lead the design of voice experiences from a HCD point of view. There has not been a great deal of innovation in the Radio industry so …

The previous Nova mobile app was several years old and had been designed to replicate the content on the old website, making it somewhat irrelevant. A quick review revealed many navigation problems such as not being able to find many podcasts.

I was the UX Lead on the project and in my team was Praveen KG (Nova UX/UI designer) and three other designers from an external agency. I was both the stakeholder for the agency and a design colleague helping with the successful delivery of the project.

Traditionally, customers were required to invest a minimum of $500 into a parcel of stock, as required by the ASX. Along with expensive trade fees this created a barrier to entry. Our aim was to reduce the barriers of entry for Australians who are considering investing …

I was headhunted by CommSec to lead the UX of their platform upgrade project. This was a huge program of work across 2 years with a budget of $25 million. My focus became the design of critical self-service capabilities so that customers could manage their accounts, while reducing manual work for back office staff and call …

Late 2015, a small team was tasked with delivering the MVP (minimum viable product) of a tradesmen service, in just 5 weeks. The goal was the leverage the builders network IAG already had in place, while delivering a valuable service to internal customers initially, and ultimately external customers. Given the large…

NRMA saw opportunity in the small business insurance space and needed to enhance their online quoting platform. Before I joined IAG, the RBI interface had gone through 2 redesigns, which had only resulted in minor UX and conversion improvements. As the Lead UX, I could see that…

Late 2013, I was engaged to redesign the number 1 music streaming app in Singapore, AMPed. The app’s user experience had not changed since 2011. With the entry of new players in the music streaming marketplace, a redesign of the music …

Mid 2012, I was engaged to design Australias first NFC payments app (at Optus). The project team had never previously encountered a user experience designer, and had never developed such a product. I facilitated discussions from ideation through to delivery and lead the App design from a user centered perspective.