A Lead Experience Designer with a pragmatic approach to solving business problems .
My Mission
I’m a dedicated UX professional with over 18 years of experience across many industries. My goal is to deliver engaging products and services using best practice HCD.
With a Software Engineering degree, I have a rational approach to creating pleasurable experiences for customers, while delivering to commercial outcomes.
My Tool Box
INDUSTRY & USER RESEARCH
Competitor Analysis
Benchmarking
1 on 1 user interviews
Heuristic Evaluations
Tree Testing
Card Sorting
Online Surveys
Stakeholder Workshops
Contextual Enquiry
User Testing (live product)
Analytics Evaluation
Content Audit
Affinity Diagraming
Customer Journey Maps
CONCEPT IDEATION
Design Sprints
Story Boarding
Persona & Archetypes
Sketching
Interaction Models
Participatory Design (co-creation)
User Stories
Guerilla Concept Testing
Creative Vision
Accessibility
Content Strategy
DEFINE
Interaction Design
Information Architecture
Sitemap
User Flows
Screen Flows
Low Fidelity Concepts
High Fidelity Wireframes
Prototype
Usability Testing
BUILD, TEST, IMPROVE
Review Captured Analytics
UX Specifications
Beta Testing
Future Feature Planning
Previous Engagements
Lead UX - Contract
Telstra
2021 - Current
Head of Experience Design
Nova Entertainment
2018 - 2020
Lead UX - Contract
CommSec (CBA)
2016 - 2018
Lead UX - Contract
IAG
2014 - 2016
If you would like to see my full Resume, please get in touch!